Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how Breakaway & Restraint Specialists Ltd, trading as BRS Ltd, collects, uses and protects personal information when you use this website, contact us, request training, make an enquiry or work with us.

Breakaway & Restraint Specialists Ltd is registered in England and Wales.

Company number: 14477807
VAT number: 428 3086 91
Registered / trading address: Merlin House, Priory Drive, Langstone, Newport, NP18 2HJ
Telephone: +44 (0)1633 415353
Email: training@brspecialists.co.uk

For the purposes of UK data protection law, Breakaway & Restraint Specialists Ltd is the data controller for the personal information we collect and use.

1. Information we collect

We may collect and process personal information when you:

• visit our website

• complete a contact form or request training

• email, call or message us

• book or attend one of our training courses

• provide feedback or a testimonial

• interact with us on social media

• work with us as a client, supplier, contractor or partner

The personal information we collect may include:

• your name

• job title and organisation

• email address

• telephone number

• postal or business address

• details of your enquiry or training requirements

• information relating to course bookings, attendance or certification

• payment, invoicing or purchase information

• correspondence between you and BRS Ltd

• website usage information, including IP address, browser type, device information and pages visited

We only collect information that is relevant to the purpose for which it is provided or required.

2. How we use your information

We use personal information to:

• respond to enquiries

• provide information about our training services

• arrange, deliver and manage training courses

• issue course confirmations, records or certificates where applicable

• communicate with clients, delegates and organisations

• manage bookings, payments, invoices and accounts

• keep appropriate business and training records

• improve our website, services and communications

• maintain the safety, security and proper operation of our website

• meet legal, regulatory, insurance and contractual obligations

• send relevant updates or marketing communications where permitted

We do not sell personal information to third parties.

3. Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract
We may process personal information where it is necessary to provide training services, manage bookings, respond to requests before entering into a contract, or fulfil our contractual obligations.

Legitimate interests
We may process personal information where it is necessary for the legitimate operation of our business, provided those interests are not overridden by your rights and freedoms. This may include responding to enquiries, managing client relationships, maintaining business records, improving our services and protecting our website.

Legal obligation
We may process personal information where we are required to do so by law, such as for accounting, tax, insurance, health and safety, safeguarding or regulatory purposes.

Consent
Where required, we will ask for your consent before using your information, for example for certain marketing communications or non-essential cookies. You can withdraw your consent at any time.

4. Training records and delegate information

As a training provider, we may collect and retain information relating to course delegates, attendance, assessment outcomes, certificates, course feedback and any reasonable adjustments or practical requirements shared with us.

This information is used to deliver training properly, maintain appropriate records, support clients with training verification and meet contractual, legal, insurance or quality assurance requirements.

Where an organisation books training on behalf of its staff, we may share relevant attendance, completion or certification information with that organisation.

5. Marketing communications

We may contact business clients, prospective clients or professional contacts with relevant information about our services, training updates, news or resources.

You can ask us to stop sending marketing communications at any time by contacting us at training@brspecialists.co.uk or by using any unsubscribe option provided in the communication.

We will not send marketing emails to individuals where we do not have a lawful basis to do so.

6. Cookies and website analytics

Our website may use cookies and similar technologies to help it work properly, improve performance and understand how visitors use the site.

Cookies may be used for:

• essential website functionality

• security and performance

• remembering user preferences

• analytics and website improvement

• embedded content or third-party services, such as social media links or videos

Essential cookies may be used without consent where they are necessary for the website to function. For non-essential cookies, such as analytics or marketing cookies, we will seek consent where required.

You can manage or block cookies through your browser settings. Please note that blocking some cookies may affect how the website works.

7. Third-party services

We may use trusted third-party service providers to help us operate our website and business. This may include website hosting, email services, analytics tools, payment or accounting systems, CRM systems, training administration tools and professional advisers.

Where we use third-party providers, we only share the personal information necessary for them to provide their services. We expect those providers to protect personal information and use it only in accordance with our instructions and applicable data protection law.

8. Links to other websites

Our website may contain links to external websites, social media platforms or third-party content. We are not responsible for the privacy practices, security or content of those external websites. You should read the privacy policies of any external sites you visit.

9. How long we keep personal information

We keep personal information only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, tax, insurance, contractual or training record requirements.

The length of time we keep information may vary depending on the type of information and the reason it was collected. When personal information is no longer required, we will delete it securely or anonymise it where appropriate.

10. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These steps may include secure systems, access controls, password protection, staff awareness, secure hosting and appropriate business processes. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. International transfers

Some of the systems or service providers we use may store or process information outside the UK. Where this happens, we will take appropriate steps to ensure that personal information is protected in line with UK data protection law.

12. Your rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

• be informed about how your information is used

• access the personal information we hold about you

• ask us to correct inaccurate or incomplete information

• ask us to delete your information in certain circumstances

• ask us to restrict how we use your information

• object to certain types of processing

• withdraw consent where we rely on consent

• request transfer of your information in certain circumstances

To exercise any of these rights, please contact us at training@brspecialists.co.uk.

We may need to verify your identity before responding to a request.

13. Complaints

If you have any questions or concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will be published on this website with the updated date shown at the top of the page.