One of the most popular courses for those working in front line roles is our Conflict and Aggression Management Course. This course has been designed to enable workers to deal with aggressive or volatile situations without the need for physical measures; a hands off approach.
The course covers a range of different subjects; all of which are delivered in a classroom style environment and give a simple, yet comprehensive level of knowledge for staff.
Course Topics
The course covers a range of different subjects:
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Dealing with conflict within the law
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Risk assessments
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Effective communication
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Lone working and safe working
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Post incident reporting and support
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Dealing with aggressive behaviour whilst remaining non-aggressive
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The use of body language in conflict management
If you are looking for a high quality base course for your staff to attend, then this is the one that comes highly recommended.