Conflict & Aggression Management

Practical training to help frontline staff recognise risk, reduce escalation and respond to conflict with confidence

One of the most popular courses for those working in front line roles is our Conflict and Aggression Management Course. This course has been designed to enable workers to deal with aggressive or volatile situations without the need for physical measures; a hands off approach.

The course covers a range of different subjects; all of which are delivered in a classroom style environment and give a simple, yet comprehensive level of knowledge for staff.

Course Topics

Available as a 1, 2 or 3-4 Day Course
Last Resort Techniques

Our Conflict & Aggression Management training is delivered by qualified trainers with recognised BTEC and City & Guilds credentials, alongside real-life frontline experience. This helps ensure the course is practical, credible and grounded in the types of challenging situations staff may face in their day-to-day roles.

The course covers a range of different subjects:

Dealing with conflict within the law
Risk assessments
Effective communication
Lone working and safe working
Post incident reporting and support
Dealing with aggressive behaviour whilst remaining non-aggressive
The use of body language in conflict management

If you are looking for a high quality base course for your staff to attend, then this is the one that comes highly recommended.

WHAT PEOPLE SAY

“Wanted to let you know that I’ve crunched some numbers on the training sessions so far: feedback … has been overwhelmingly positive, with everyone saying that your training would be useful in a clinical environment and all of those who had done previous training reporting that your is better than what they have previously experienced. Your trainers have been praised as excellent.”

A&E Doctor, Northwick Park Hospital, London

“Amazing trainers that have given us so much more confidence and would highly recommend this company. They have spent fifteen days with us training our trainers to a very high standard. Hamad Medical Corporation are extremely grateful for the training you have delivered.

Lead training educator for Hamad Medical Corporation

“Over the last 15 years I have most probably tried every company that has training to do with dealing with violence and aggression and must admit that this company have been by far the best we have ever used”

Manager of a Care Home, UK

“Excellent balance between the law and the physical aspect of what you can and cannot do. Highly recommend this course”

Mental Health Nurse, Humber NHS

“The trainers were very polite and patient and went out of their way to make sure we understood the techniques. The best course I have ever attended”

Housing Officer, Housing Plus, Stafford

Course Enquiry

Interested in this course? Want to know more about how we can customise it for you or your organisation? Drop us a line today.